DELIVERY

Which delivery company is responsible for delivering my box?

Shipping is available within Canada only. In Quebec and Ontario, shipping is via Canada Post, Nationex or Purolator. For volume orders, delivery may be made via other carriers.
Please note that it is your responsibility to ensure the accuracy of the shipping address when confirming your order.

What are the shipping rates?

STANDARD SHIPPING QC–ON

Standard shipping to Ontario and Québec is free for all orders of $80 or more, except for remote regions.

For orders under $80, a flat rate of $9.95 or $14.95 applies depending on the area.

STANDARD SHIPPING – OTHER PROVINCES

For all other Canadian provinces, free shipping is offered on orders over $160 before taxes.

For orders under $160, the flat rate is $15.99.

In certain situations (remote regions, PO boxes, carrier strikes, etc.), Shop moi ça reserves the right not to honour its usual shipping policy. In these cases, an additional fee may apply, even if your order exceeds $80 or $160 (before taxes, after discounts or promotions). We will contact you if needed before shipping.

What is the delivery time for orders?

All boxes will be dispatched within 48 hours of payment of the order. Allow 1-2 business days for delivery. Please note that personalized items and special requests may cause additional delays.

I need my order to be delivered ASAP. Do you have any accelerated delivery options?

Other than direct pick-up at our Gatineau workshop, a minimum of 24 working hours is required for shipping. Same-day delivery is currently not possible.

Can I track my order?

As soon as your order is handed over to Purolator, Nationex or Canada Post, you will receive a confirmation email with a tracking number and a direct link to track your package. Click on the link and track your order whenever you like!

Please note that if you miss your delivery, your package will be handed over to the closest post office. You will then have 5 business days to collect it before the package is sent back to us. Should you wish for a second delivery attempt, it is your responsibility to contact Purolator, Nationex or Canada Post within the 5 business days deadline. If the package is sent back to us, we can arrange to have it shipped out again at your request and you will be charged for all costs and fees.